First Choice is a global Shipping Forwarder. They specialize in helping Amazon sellers expand into new countries.
They had a shipping portal that allowed their clients to create labels and to track shipments.
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Following the initial meetings, the First Choice and Intent UX teams decided and agreed on the things that needed to be done.
Before moving to the actual work, we identified the app's main challenges.
We concentrated on these challenges and used them to make the necessary changes and tweaks to the app.
The challenges:Β
- The portal was not user-friendly and it needed a major revamp.
- They also wanted to add new and clever ways to upsell other services to their existing client base.
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π So Intent UX was tapped for the job.
We did the following services:
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We ran a user -wide research survey to understand it's client s better:
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Here is a small glimpse of the final product now in development:
