The Que reached out to us with a request: We have a space in our retail store where we rent out cubicle for people who have now computers at home. They provide their customers with hourly rental access to the internet in a comfortable indoor office space.
But they wanted customers should be able to purchase kiosk time and print credits on their own.
Hence there are ready software that provide this technology, most of them have a poor user experience!
The typical customer of The Que is not tech-savvy and don't use software on a regular basis.
They wanted to build their very own Kiosk Reservation and Purchase software that will be Web-Based.
The goals for this project were very clear:
Learning About the Users- Together with Retail Staff at The Que, we studied the key pains of their customers:
We need to come up with a unique design that will service this unique type of people!
After compiling all the research and market data, our team set out to create a new solution.
With the new design of The Que Portal, customers can now:
After ironing out the last tweaks of the UX with the team, we set out to design the entire portal with a clean UI.