In today's fast-paced world, communication is key, and Google Voice has been a popular communication tool for several years.
With its features such as voicemail, call forwarding, and messaging, it has made communication easier and more efficient.
Despite its various features, many users have expressed frustration with its UX.
In this article, we will take a closer look at some of the UX issues with Google Voice through the following stories, and explore potential solutions.
👉 Have you used Google Voice?
🙍♂️ John is a new user of Google Voice,
but he finds the phone number verification process to be complicated and time-consuming.
He has to go through several steps to link his existing phone number to Google Voice,
and the verification process takes longer than he expected. 🤦♂️
This verification process can be confusing for some users,
particularly those who are not familiar 🤔 with two-factor authentication or SMS verification codes.
What can be done UX-wise?
Streamline the setup process:
✅ simplify the setup process for new users by reducing the number of verification steps required,
✅ provide clearer instructions,
✅ create more intuitive user interfaces for the various settings and features.
Making it more user-friendly 👌 can lead to 👉 a better overall experience for its users.
Is your app also not simple, and not user-friendly?
Reach out to us and we'll help!
Click the link in the comment section for a UX audit!
"All I want is to customize my voicemail greeting!" 😓
Kevin started using Google Voice for his business.
He has found that Google Voice has limited customization options for his voicemail greeting. 🤦
He was then left feeling frustrated 😫 and limited in his ability to make a positive first impression with his callers.
Kevin later figured out a way: 👉 he tried to upload his own voicemail greeting as an audio file but found it cumbersome and time-consuming.
Why can it be simple? It's just voicemail! 📱
This is an example of what poor UX does to people.
As product designers, we aim to make our users' journeys simple and seamless as they use our software. 👍
Simple UX makes happier users.
We conducted a poll asking people to share their thoughts on the UX (user experience) of Google Voice. At the beginning of the poll, the majority of respondents reported finding it easy to use.
However, as the poll progressed, there was a shift in opinion, and the final result indicated that more people found Google Voice to be complicated for us.
Do you agree?
Link to the poll: Click here
A good UX is crucial for the success of an app, like Google Voice, as it can improve usability, engagement, and customer loyalty.
In a competitive digital landscape, a well-designed UX can make it easy for users to navigate the app, find the features they need, and complete tasks efficiently.
It can also help users feel more engaged and connected with the service, leading to increased usage and loyalty.
It is important that we consider all these when designing an app.
Do you have any UX-related questions? Need help with your software?
Reach out today and get a FREE UX audit!