Test Ordering Portal
LigoLab runs laboratory software behind labs across the country, but its doctor-facing portal felt older than the platform underneath. We redesigned how doctors order tests, follow specimens and read reports, so a complex lab workflow feels simple.
- Client
- LigoLab
- Users
- Doctors, pathologists and lab technicians
- Scope
- UX research, UI redesign, specimen ordering
- Industry
- Laboratory information systems
What we walked into
LigoLab is the backbone of lab operations for pathology, clinical, molecular and direct-to-consumer testing. The system worked, but the portal in front of it hid that power behind dated screens. Ordering a test took more effort than it should, and following a specimen meant hunting through lists.
What we did
We spent time inside the daily work of doctors and lab technicians, then rebuilt the portal around it. Specimen ordering came first, the touchpoint every lab day depends on. Then the dashboard, the report inbox and the order stages, all with the same calm patterns, on desktop and on the phone.
An experience that doctors and technicians actually love to use.
The goal for every screen
Where it landed
A portal that makes a complex lab workflow feel simple. Doctors see every order’s status at a glance, results arrive in one inbox, and the specimen ordering flow went from a chore to a few clear steps.
Every order, from the doctor's office to the lab report.
The portal sits on top of LigoLab's whole platform. Doctors start an order, track the specimen and read the result in one place, whichever lab module is behind it.
- New order
- Incomplete
- In transit
- Lab received
- Unreleased
- Report inbox
- Archive
- Announcements
- Anatomic pathology
- Clinical laboratory
- Molecular diagnostics
- Lab RCM
- Direct-to-consumer