Video meeting apps have been more popular and more useful with the onset of the COVID-19 pandemic. Zoom and Meet are two of the biggest names with it comes to this platform.
These two apps have made significant updates over the last couple of years, but there are still things that can be improved when it comes to their UX.
Here are two UX stories: one about Zoom and one about Meet. Let's see how their experience with these two apps went.
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Mike has finally gotten his dream project!! πππ
Sam π§, their company's project manager, scheduled an online meeting π¨βπ»
for everyone who would be working on this new project using their favorite software, Zoom.
Mike, of course, promptly requested to join the meeting. ππ
He waited to be let in...π₯Ί
2,3...5 minutes had passed and yet he was not in the meeting yet.
He didn't want to miss out on anything.
This was his dream project!!πͺ
So he messaged Sam through another app to let him in. π§
Sam π§βπ» saw the message and immediately let him enter the platform.
When Mike was finally able to join, the meeting had already begun.
Sam was preoccupied with opening the meeting and missed Mike's request. π
Fortunately, they had not yet begun discussing the project's major details. in.
Without a doubt, your software has all of the good features π for a video conference.
In Mike and Sam's experience with your app,
it would have been much more convenient if there was some kind of sound notification π
that would alert Sam π§π , the host, that someone is attempting to join the call.
Yes, nothing is perfect, but there are things you can always do
to improve your customers' experience when using your software. π
Remember, good UX equals customer satisfaction and retention. π
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A nervous Alexis πββοΈ joined his first online meeting. π₯Ί
Alexis was an aspiring writer. ποΈ
He wanted to improve his craft and so he decided to join a webinar. Β π¨βπ»
It was a short writing course with a dozen participants. Β π₯
They used your software, Google Meet.
The meeting got off to a good start, and everyone, including Alexis,
had no trouble getting into the meeting. ππ
During the meeting, everyone was encouraged to ask questions and share ideas.
Alexis nervously π asked permission to speak, and so he did.
"We can't hear you, Alexis!"
Little did he know, he was having some mic ποΈ issues.
He was very embarrassed π³ as soon as he realized this.
He of course apologized through chat, as he tried to fix his microphone ποΈ.
Meet is one of the most simple and user-friendly π video conferencing apps available.
However, in Alexis' case, Β it would have been better,
if you could do a little tweak to the software
and add a notification sound π alerting the speaker
and also the participants about any mic issues.
The goal here is ππfor the users to feel at ease while using the software.
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For this week's poll, we just asked people which of the two widely popular video meeting apps is the most user-friendly.
As you can see in the image below, the majority of our respondents believe that Google Meet is a lot more simple than Zoom.
Link to the poll: click here
Some people also left comments about their experiences with these two apps. Check them out by clicking the link above.
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People use software for a variety of reasons. But they all have one thing in common: they want software that is simple and easy to use, and that provides them with a pleasant experience. They stick with it once they find it, and it becomes an important part of their business.
This is something we must consider when designing software. The goal is to provide our users with the best UX journey possible.
Do you need help with your software? Please click the link below to request a UX audit:
https://www.intentux.com/lp/ux-audit
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