Meeting-booking software allows for quick and easy booking of meetings.
Yes, it is simple, and people who aren't tech-savvy will be able to use it.
However, problems start when the booking software used is not so friendly—it has a poor UX that makes it difficult for users to navigate and use the tool, ultimately wasting their time.
This week's article presents two stories of people who encountered problems with their booking software, all because of its bad UX.
🧑Sam wanted to change one of the questions on a certain meeting-booking form.
He clicked 🖱️ into the meeting and could not find that setting.
It was extremely FRUSTRATING! 😤😤
After a few minutes of exploring and clicking, 👨💻
he discovered that there were actually five nested sections of settings!
He would never have known this had he not explored and checked.
Meeting-booking software is helpful and saves time only if it is user-friendly. 👌
Sarah was setting her availability for sales meetings. 👩💻
She scheduled 📅 the interval for Sunday, followed by Monday.
Then she looked for a way to duplicate all of the settings for the other days.
She had heard from a friend that it was possible, 👨🦰
but it would be a complicated process. 😓
Sarah was intimidated 😫 by the thought of doing it after learning this.
As a software provider, you could actually help in guiding users with your application,
ultimately making booking software more friendly. 👌
How is your software? Is it friendly?
Below is a poll we conducted about Calendly - a popular booking software. As seen in the image, the majority of people agreed that Calendly is a user-friendly tool. This could imply that its UX is excellent!
But, 27% of people said it's not. Why?
Meeting-booking software saves time and makes lives better for its user. But, this is only possible if the UX is also good.
We hope that this article helps developers and booking software providers understand the value of a great UX before providing it to their customers.
Should you need help with your booking software, feel free to reach out here for a UX audit with the link below: