The UX of an E-signature Software

Nussi Einhorn
The UX of an E-signature Software

E-signature software has been around for a while, but it has recently gained popularity, particularly during the height of the COVID-19 pandemic.

People were left to conduct business online because it was more convenient and, of course, safer.

But what if the software isn't user-friendly at all? The stories below are from people who used e-signature software with bad UX.


Fomatting issues

πŸ§” Paul was assigned by his boss to create a contract online πŸ‘©β€πŸ’» for their new hires.

He then went on to create it using contract management software. πŸ’»

This was his first time πŸ‘† making an online contract.

When he was on the software creating the document,

he was overwhelmed by the features. πŸ€¦β€β™‚οΈ

Unlike the offline software he was used to,

Paul struggled πŸ˜“ to edit the text using this online software,

because the formatting features were all over the place. 😡

Some were at the top of the document, ☝️while others were on the πŸ‘‰ right sidebar.

Paul spent an hour creating and editing the contract. ⏲️

It would have been simpler and faster if the formatting features

had been concentrated in a single section of the πŸ“œ document creation page.


Can't find the download button!

πŸ‘©β€πŸ¦° Rachel worked as a remote HR officer.πŸ‘©β€πŸ’»

Her company had recently hired new employees, πŸ‘Œ

and it was part of her job to send these people contracts. πŸ“œ

They recently implemented new software to create online contracts and other documents.

The new software was a little too complicated for her, 😩😩

but she completed the contract and sent it to the recipients.

She needed to download a pdf copy of them after they were all signed. πŸ–ŠοΈ

She looked for the download button while she was on the page,

but she couldn't find it! πŸ˜“

After several minutes, she saw three very small dots at the very top of the page.

They were so small that she didn't even notice! πŸ‘€

She clicked πŸ–±οΈ it, and the download option she was looking for appeared on the drop-down!

She was so annoyed by it that she wished πŸ™„ they had never had to switch to this new software.

This problem could have been avoided if the download button

had been placed in a more visible section of the page.


Poll this week

For this week's poll, we presented four of the most popular e-signature software and asked people which among them is the easiest to use.

Here's the result.

We had a total of 60 respondents and from the result of the poll, as shown above, most of them chose Docusign as the most user-friendly. Now that left us wondering why the others were not chosen. What do you think? Have you used any of the e-signature software mentioned in the poll? How was your experience?

Link to the poll: click here

Because business transactions are increasingly being done online, it is critical for developers of software such as e-signature software to make it user-friendly.

A poor user experience would result in a stressful and negative user journey.

If you need help with your software, please click the link below to request a UX audit:

UX Audit | Intent UX


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