E-signature software has been around for a while, but it has recently gained popularity, particularly during the height of the COVID-19 pandemic.
People were left to conduct business online because it was more convenient and, of course, safer.
But what if the software isn't user-friendly at all? The stories below are from people who used e-signature software with bad UX.
🧔 Paul was assigned by his boss to create a contract online 👩💻 for their new hires.
He then went on to create it using contract management software. 💻
This was his first time 👆 making an online contract.
When he was on the software creating the document,
he was overwhelmed by the features. 🤦♂️
Unlike the offline software he was used to,
Paul struggled 😓 to edit the text using this online software,
because the formatting features were all over the place. 😵
Some were at the top of the document, ☝️while others were on the 👉 right sidebar.
Paul spent an hour creating and editing the contract. ⏲️
It would have been simpler and faster if the formatting features
had been concentrated in a single section of the 📜 document creation page.
👩🦰 Rachel worked as a remote HR officer.👩💻
Her company had recently hired new employees, 👌
and it was part of her job to send these people contracts. 📜
They recently implemented new software to create online contracts and other documents.
The new software was a little too complicated for her, 😩😩
but she completed the contract and sent it to the recipients.
She needed to download a pdf copy of them after they were all signed. 🖊️
She looked for the download button while she was on the page,
but she couldn't find it! 😓
After several minutes, she saw three very small dots at the very top of the page.
They were so small that she didn't even notice! 👀
She clicked 🖱️ it, and the download option she was looking for appeared on the drop-down!
She was so annoyed by it that she wished 🙄 they had never had to switch to this new software.
This problem could have been avoided if the download button
had been placed in a more visible section of the page.
For this week's poll, we presented four of the most popular e-signature software and asked people which among them is the easiest to use.
Here's the result.
We had a total of 60 respondents and from the result of the poll, as shown above, most of them chose Docusign as the most user-friendly. Now that left us wondering why the others were not chosen. What do you think? Have you used any of the e-signature software mentioned in the poll? How was your experience?
Link to the poll: click here
Because business transactions are increasingly being done online, it is critical for developers of software such as e-signature software to make it user-friendly.
A poor user experience would result in a stressful and negative user journey.
If you need help with your software, please click the link below to request a UX audit: