An excellent Project Management Software is required for a team to be more efficient and productive. When we said "good," we meant software with a well-designed UX and UI.
Anything less than an excellent UX/UI, will definitely result in frustrations and ultimately dissatisfied users of the software.
The following are some of the most common issues that people face when using project management software with a poor UX.
👨💻 Jack wanted to create projects and assign team members.
Using your software, he wished to view 🔎 all the team's work.
However, he could only see the option to navigate to "ALL PROJECTS" and filter out specific people.
He had no idea that a hidden button on the side called "SEE ALL TEAMS",
That would take him directly to a list of the teams and their tasks!🤦😞
With a bit of UX, you could have made that button bigger and easier to find,
making Jack's life more convenient. 👌
Sarah was managing her project on a mobile device. 🤳
She logged in to the project management app, opened up a task,
and looking for a place to add comments.
She wanted to leave a comment for a team member, but after scrolling up and down,
she just couldn't find it. 😤😤
After a while, she discovered a hidden tab called "Activity,"
...which had the commenting section of the app!! 🙄
This caused major frustration in her adapting to the use of a mobile app to manage her project.
With a good UX plan, this would never have happened.
John was trying to find a task using your PM software. 🧐
He noticed a search bar and entered the task name, ⌨️ but it did not appear. 🤔🤔
He tried once more.
The issue was that there were two search bars in the software.
One was for locally searching tasks in a specific project, and the other was for global searching,
which was hidden under a small icon. 🖥️
Because John didn't understand this, he struggled to find his task quickly.
This could have been avoided if the UX had been better.
The team manager had a quick phone call with the CEO. 🧔
He was told about an important task for the team to accomplish.
He then tried to enter the task into the software, but to do this,
he had to navigate, find a list, enter a task name, and fill out numerous custom fields.
Then he had to click multiple "NEXT" buttons. 😤
A pop-up window also appeared, asking if he wanted to notify all team members.
It took him a total of SEVEN clicks just to create a simple task! 🤦♀️ 🤦♀️
He needed to create something quickly and on the fly, possibly with just one click. 🖱️
We can reduce the number of steps in creating or adding tasks
with the right UX approach 👌, saving everyone time.
The team has recently been trained on a new project management software. 👨💻
A large number of tasks and projects 🖥️ were also imported.
Wasn't it exciting? 🥳
It sure was, until each team member began receiving hundreds of notifications 📧
in their email inboxes and within the software itself.
They were irritated and deleted the app right away. 😡
They also created an Outlook filter that would send all notifications to trash.
This was a DISASTROUS onboarding experience!!
When creating notification settings, 🔔
the development team should take a UX-first approach 👌 to understand not to bombard
and not overwhelm people with too many notifications at the beginning.
You now understand how critical it is to have a well-designed UX, especially for a team to get rolling.
I hope this article helps clarify when you should think about UX design for your software!
Feel free to reach out here for a UX audit with the link below: