Recruiters and employers nowadays use systems like applicant tracking software (ATS) to track and analyze candidates throughout the hiring process.
While ATS has many useful features, a poor user experience can easily ruin a user's journey.
This week, we present two stories of recruiters who used an applicant tracking system (ATS) but did not fully utilize its capabilities due to poor UX.
🙍 Sally works as a recruiter.
She had just begun using a new applicant tracking software (ATS)
to collect all of the applicants who were applying via social media. 👩💻
It was difficult for her to see 🧐 the status of each application
as she sorted through the pile of incoming applications. 🤦
She was looking for the status until she clicked inside a record and saw it at the bottom,
and it was quite small! 🤏
This is a UX issue.
We can assist Sally by placing the "status" and making it big enough to see on the front,
so she will not have to click on each record. 👌👌
👉 This will allow her to group the incoming applicants by status and see where they are in the pipeline.
It sounds simple, but many software doesn't have the basic UX.
🧔 Arum was hired by his company as its official recruiter.
He needed to fill approximately 25 positions. 💪
Each position had its own application form 📝, and many people were applying every day.
He made use of the applicant tracking software 👨💻, which was divided into teams.
Whenever he needed to see jobs, he had to go to a specific team
and view the applications for all of the jobs he was managing only for one team. 😓😓
It was a hassle! 🙅♂️
If he could only see all the other applicants for the other jobs coming in,
it would save him so much time. ⏱️
If we analyze a bit of the UX journey for him,
we can actually create a unified view for him to see all of the applicants for all of the jobs that he was assigned.
This was a no-brainer! 🤷♂️
What is the most user-friendly Applicant Tracking Software (ATS) you used?
The poll below was conducted on Linkedin to determine which of these applicant tracking systems is considered to be the most user-friendly.
100% agreed that Exel and Airtable are the most friendly ATS! Wow!
The hiring process is already difficult, so the best thing you can do is to make things easy for the people involved in managing their candidates.
This week's article aims to help applicant tracking software (ATS) providers understand the importance of an excellent UX for recruiters and employers who are regular users of this system.
If you need help with your software, feel free to reach out here for a UX audit with the link below: